Support
FAQ & Support
Why do I need an account?
You don’t, registering with us is completely optional. We suggest making an account if you’re planning to purchase again in the future, and want to have your purchases stored on our website. Without an account, the information will be sent on your email and you will receive a confirmation link that you’ll need to keep safe yourself.
Are my account details private? What do you use my information for?
We use the info for billing or shipping and to send you the updates regarding your order. We do not share your information with anyone. In matter of fact, feel free to use fake information if you want to be anonymous — it’s really none of our concern.
Is there a mailing list?
Yes, you can follow us on Bandcamp and stay notified with all latest releases. Additionally, we run a newsletter at frekvencii.org that publishes music recommendations and reviews, gonzo journalism, things like that. If you’re old-school, we have RSS feeds as well in case you wanna get notified about new music directly from our website.
Payment
What forms of payment do you accept?
We accept debit and credit cards, Paypal and soon crypto.
Is the payment procedure secure?
The payment infrastructure is handled by Paypal, and all sensitive information goes through SHA-256 with RSA Encryption.
Is my payment information private?
Yes, that’s why we use a secure platform such as Paypal to handle the transactions.
Downloads & Digital Purchases
Download Availability
Downloads do not expire and come in both lossy and lossless formats: 320kbps and Apple Lossless.
My download is corrupted, what should I do?
First try re-downloading, if this doesn’t help please contact us as soon as possible so we can resolve the issue for you.
Bandcamp
If the badge below is displayed on the release you’re planning to purchase, you will receive a Bandcamp code to redeem the same release on your personal Bandcamp account.
License Agreement
The digital files are DRM free. Feel free to share them with your friends and refer the label website or Bandcamp to any potential people who might like our art. Pirate our music, feel free to spread the tunes. However if you’re a professional please consider using Aslice to support the artists creations and the label, and motivate us to keep creating in the future.
Formats
We deliver in Apple Lossless and 320kbps mp3 in 24-bit. The reasons for using Apple Lossless instead of FLAC is because many CDJs don’t support 24-bit lossless except for Apple’s Codec. Some very old ones don’t even accept Apple’s 24-bit codec, in that case you can use a converter like XLD or the Windows equivalent to down-convert the files to 16-bit, or maybe better use the 320kbps mp3’s.
Shipping & Delivery
Do you ship internationally?
Yes, all of our merch can be shipped internationally.
How long until I get my order?
We’re happy to say that we work with a supplier that has multiple factories, and the product is usually shipped within two days after you order.
Our supplier has factories and delivers from these locations for the noted regions:
🇺🇸 🇨🇦 🇲🇽 – Americas
🇪🇸 🇩🇪 🇱🇻 – Europe
🇬🇧 – U.K.
For other areas not specified, our supplier will choose the most efficient factory for your location.
All orders come with tracking codes.
Returns & Refunds
We accept refunds for merch and physical goods if the item has been damaged during shipping, or it is faulty from the factory. In case the item hasn’t arrived, you will be fully reimbursed as they come with tracking codes.
If your question isn’t answered here, feel free to contact us with your issue.