General FAQ

Why do I need an account?
We’ve made creation of account optional, you will want an account if you’re planning to purchase more than one time, and want to have your purchase info stored securely on our website to access it at all times.

Are my account details private? What do you use my information for?
We use the info for billing or shipping and to send you the updates regarding your order.
We do not share your information with anyone.

Is there a mailing list?
Yes, follow us on Bandcamp and stay notified with all of our latest releases.


What forms of payment do you accept?
We accept debit and credit cards, Paypal and cryptocurrency. For commissions on professional services such as mastering or graphic design we offer several more options upon discussion.

Is the payment procedure secure?
Majority of the payment infrastructure is handled by Paypal, with exception of cryptocurrency on certain products and plans. All payment information goes through SHA-256 with RSA Encryption.

Is my payment information private?
Yes, that’s why we use a secure platform such as Paypal to handle the transactions. When you are commissioning us on professional services, if you decide to pay through a bank transfer or similar method your information will be secure and never shared with anyone. Feel free to reach us if you have more questions regarding this.

Downloads & Digital Purchases

Download Availability
Downloads do not expire and come in both lossy and lossless formats: 320kbps and WAV.

My download is corrupted, what should I do?
First try re-downloading, if this doesn’t help please contact us as soon as possible so we can resolve the issue.

If the release you purchased comes with a Bandcamp code, it means you can redeem it on your Bandcamp profile to add the release in your collection and stream it through the official Bandcamp app. Bandcamp also allows downloading in variety of formats.

Get the benefits of Bandcamp and redeem the release to your collection with the included code.

Releases that come with a code have this banner on their page respectively.

License Agreement
The digital files are DRM free, but we ask you to not share them publicly e.g. on torrent or download sites. Feel free to share them with your friends and refer the label website or Bandcamp to any potential people who might like our art.

Sample packs are royalty free and don’t require any credits, however they cannot be shared in their clean raw format, meaning you can share and sell your tracks and creations that contain the samples, but you cannot share the samples themselves as part of other sample packs.

Shipping & Delivery

Do you ship internationally?
Yes, all of our physical items can be shipped internationally. For certain cases such as Russia and Belarus we aren’t able to ship because of international sanctions – you’ll get a refund in case somehow the order went through and you got charged.

How long until I get my order?
We’re happy to say that we work with a supplier that has multiple factories, and shipping happens usually the same day of the order or the next day.

Usual delivery time for these locations are up-to a week.

🇺🇸 🇨🇦 🇲🇽 for America
🇪🇸 🇩🇪 🇱🇻 for Europe
🇬🇧 for U.K.

For physical releases such as vinyl, cassettes or CDs the information will be additionally available on the release/product page as we manage the shipping ourselves.

All physical orders – merch and releases come with tracking codes.

Returns, Refunds

We accept refunds for merch and physical goods if the item has been damaged during shipping, or it is faulty from the factory.
In case the item hasn’t arrived, you will be reimbursed fully.

We do not give any refunds for purchased digital goods, e.g. release or sample packs.

If your question isn’t answered here, feel free to contact us with your issue.